Privacy policy

The following notice describes how to manage the site in relation to the processing of personal data of the users who use it. This notice is given in compliance to art. 13 of Legislative Decree n. 196/2003 - Code regarding the protection of personal data - to those who consult the pages of this website (the "Site") or using the services made available through it. The information is provided exclusively for this site and not for other sites which may be accessed through links provided on the site.

Navigation data The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implied in the communication protocols of the Internet. This information is not collected to be associated with specific interests but by their very nature could, through processing and association with data held by third parties, allowed to identify users. This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the status of response from the server (successful, error, etc.) and other parameters regarding the operating system and computer environment. These data are used only to obtain anonymous statistical information about the site and to check its correct functioning. The data could be used to assess responsibility in case of computer crimes against the site. Data provided voluntarily by the registration of personal data, including sensitive ones, on a special page of the site, aimed to request services, access to restricted areas of the Site, sending the newsletter, as well as the optional, explicit and voluntary e-mail addresses listed on this site, involves the acquisition of the sender's e-mail required to respond to requests, and any other personal data.

Optional supply of personal data Except for navigation data, the user is free to provide personal data contained in the application forms of services, or indicated in contacts with our office, to request the sending of the newsletter,  material or other communications. Their absence may make it impossible to fulfill the request.

Processing methods Personal data are processed by automated and manual tools for the time necessary to achieve the purposes for which they were collected. Specific security measures are taken to prevent data loss, abuse or improper use and/or unauthorized access.

Rights of interested parties The subjects whose personal data refer to, have the right at any time to obtain confirmation of the existence of such data and to know the content and origin, verify its accuracy or request its integration, updating, or correction (Article 7 of the Code regarding the protection of personal data). According to the same article one has the right to request cancellation, transformation into anonymous form or block of data in violation of the law, or oppose in any case, for legitimate reasons, to their treatment.


Information to the Customer

 According current legislation on the protection of personal data (EU Regulation No. 679 of 2016), we wish to inform you that the processing of your personal data is carried out correctly and transparently, for lawful purposes and protecting your privacy and your rights.


Processing Data Controller as well as Data Protection Officer (DPO) of personal data communicated by you to the accommodation during booking and during his stay in relation to the hotel services offered by the same (the "Hotel Services") is:

Le Petit Coeur based in Frazione Chez les Gontier 312, loc. Derby - 11015 La Salle (AO) p.iva / cod.fisc. 00648080075 (hereinafter simply the "Company").


The personal data that the Company collects are reduced to the minimum necessary and are: Name, Surname, Telephone numbers, e-mail, copy of the identity document, tax code and/or VAT number, type of room, any third party with whom shared the stay. (hereinafter the "Data").

 The processing of the above data, by the Company, could also include data on the composition of your family, your specific needs and/or your health (eg physical disability, for which a particular type of room is requested during the booking process or food intolerances for which specific products are requested). In these cases, we guarantee that the processing will be limited to the data and operations necessary to fulfill the obligations, including pre-contractual, related to the provision of Hotel Services, within the limits of the services and services requested by you during the booking or during the stay.


The treatments are carried out for the following purposes:

 to acquire and confirm your reservation and to provide the requested hotel services. Since these are necessary treatments for the definition of the contractual agreement and for its subsequent implementation, its consent is not required, except in the case in which particular, so-called sensitive data are given. In case of refusal to provide personal data, we will not be able to confirm the booking or provide the requested services. The treatment will cease on his departure, but some of his personal data may or must continue to be processed for the purposes and with the methods indicated in the following points;

 to fulfill the obligation set forth in the "Consolidated Law on Public Security Laws" (article 109 RD 18.6.1931 No. 773) which requires us to communicate to the Police Headquarters, for purposes of public security, the particulars of clients housed in the manner established by the Ministry of the Interior (Decree of 7 January 2013) (the "Notification Data"). The provision of data is mandatory and does not require its consent, and in case of refusal to provide it we will not be able to host you.

The data acquired for this purpose are stored in a secured server for 5 years in order to facilitate registration procedures in case of subsequent stays and will be used only when will be our guest again exclusively for the purposes set out above. You may revoke your consent to keep the "notification data" at any time after your first stay.

to comply with current administrative, accounting and tax obligations. For these purposes, the processing is carried out without the need to acquire your consent. The data are processed by us and our representatives, and are disclosed outside only in fulfillment of legal obligations. In case of refusal to provide the data necessary for the above-mentioned obligations, we will not be able to provide the requested services. The data acquired for these purposes are stored by us for the time provided for by the respective laws (10 years, and even more in the case of tax assessments);

 to perform the function of receiving messages and phone calls addressed to her during her stay. For this purpose, your consent is required. You can withdraw your consent at any time. The treatment will cease at its departure anyway;

to send our messages of thanks, wishes, promotions and updated rates and offers. For this purpose, your consent is required. You can withdraw your consent at any time;


 The Data will be processed using manual and IT tools by personnel and collaborators of the Company and/or by external parties duly contractually designated as responsible and in charge of processing.

 The Data will also be accessible - for the same purposes for which the collection is made - to data controllers belonging to the following categories:

- subjects that provide services for the management of the Company's IT system and telecommunications networks;

- consultants of the Company or other subjects providing services connected to the Hotel Service;

  The complete list of data processors is available upon request, which can be forwarded to the addresses listed at the bottom of section H. (Contact details ).


 The communicated data will not be disseminated in any case.


The Data collected and processed by the Data Controller for the execution of the Hotel Services can be kept for the period of prescription provided for by the normative, even fiscal, applicable provisions.

 With regard to the processing of data for marketing purposes, as described in section C above, the Data are processed for no more than 5 years from their collection.


You can: (I) obtain confirmation of the existence or not of personal data concerning you; (II) know the purposes of the processing and the methods, the recipients of such data, the retention period; (III) obtain rectification or cancellation, and where applicable, the limitation of processing; (IV) oppose the treatment; (V) where applicable, receive in a structured format, commonly used and readable by an automatic device, the personal data concerning you provided to the Company and transmit such data to another data controller without impediments by the Company; (VI) to propose a complaint to the Authority for the protection of personal data.


 You can contact the Company to assert the rights listed above, by writing to the e-mail address:  and/or sending a communication at Le Petit Coeur  – Frazione Chez les Gontier 312. loc. Derby – 11015 La Salle (AO) -ITALY.

 Information updated on 05.01.2021

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